Systems and Process
Systems & Process
Systems & Process
Effective operating systems help organisations achieve a consistently high standard of service delivery and performance, communication and implementation of contracts. We help customers develop operational handbooks, including process maps and documents, that help them achieve high quality services, compliance and customer satisfaction. We often work with customers after winning new business to help them interpret the tender into the operating processes that make their offer a reality. We have also delivered staff training to ensure the vision is realised during implementation.
We can support you in developing a standard approach to operating processes using current best practice, encompassing funding body requirements and relevant quality standards. The benefits of our service are:
- Flexibility
- our extensive experience at developing systems and processes ensures that, whether you require support to develop a whole ISO9001 compliant system, or a single standardised processes, documents or work instructions for individual contracts/areas of work, our service will meet your needs.
- Scope
- we can support development of high level policy and procedures, through to front end delivery work instructions and documentation.
- Complete
- we ensure that the resulting systems and processes are presented as a complete package which you can immediately implement.
- Interactive Workshops
- where possible we aim to gain involvement from a wide range of staff through interactive workshops to gather all of the information required to produce the systems. This helps ensure the resulting system is practical, meets everyone’s requirements, and increases staff ownership to support effective implementation.
- Simple
- the extensive knowledge and experience of our consultants at all levels of delivery and management ensures that resulting systems are practical, simple and workable, leading to greater success in implementation.
- ISO9001
- An ISO9001 trained Lead Auditor will ensure the systems put in place comply with the latest standards.
Our experience includes:
- twenty years of first hand experience of developing and managing ISO9001accredited systems and processes
- producing operational procedures for wide-ranging employability and skills provision to ensure tender commitments and performance/quality targets are achieved
- programme of staff training to effectively communicate and implement procedures
- producing an Operational Handbook and associated documents for a local authority to enable them to manage a major ESF contract they had awarded and meet their Co-Funding Organisation commitments
- support for third sector organisations to achieve the ISO9001 standard
We can also provide a Critical Friend service to look over your existing systems and processes or ISO9001 Quality Management System to identify how you could work smarter and more effectively, and achieve more with less. Our favourites question is, "Why?" and while it can be frustrating to be continually asked why you do something a certain way, this type of challenge can be enlightening and help you achieve the change you want within your organisation